Shipping policy

Shipping: Parker Collective Co. utilizes USPS for our shipping method. Once shipped, Parker Collective Co. is not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify us before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. Tracking will be emailed if you have provided an email address at checkout. Unfortunately, we cannot email tracking information if not presented at the time of checkout. Typically, shipping labels are printed in batches, so your label may show a delay in shipment details. Receiving a shipment notification does not mean your order has been shipped, but that the label has been created. Please contact your local post office regarding any issues after the order has been shipped. Any lost or damaged packages are up to the buyer/customer to file a claim with USPS. 

Turn-Around Time: All Items are MADE TO ORDER - unless otherwise stated. Please allow 1-2 weeks processing + shipping (3-5 business days) for in-stock items to arrive at your doorstep. Orders are processed in the order they are received. 

If you receive an incorrect item, please keep the packaging from your order and email us at hello@parkercollectiveco.com for a prepaid return shipping label. Use the original packaging to ship the incorrect items back to us. We will get your correct order out once the return is received. 

If a package is returned back to us for insufficient address - buyer is responsible for purchase of a shipping label for product to be re-sent. 

*All sale and discount items are final, no return, exchange, price adjustments or cancellations. They are also subject to limited availability. Please note, returns are only accepted for items purchased at full price, this excludes items purchased from sales or any other purchase made with a discount.

We strive to send out orders within 1-2 weeks of ordering.

Shipping Changes: Please make sure your shipping address is accurate before completing the checkout process. If for some reason your shipping information is inaccurate, all changes must be emailed to hello@parkercollectiveco.com within 30 minutes of purchase with the email subject "Shipping Address Change (Order Name + Number)".

Pre-Orders: Pre-orders may take up to 4 weeks to process + shipping (3-5 business days). Please understand that this window may be 1-2 weeks longer if there is an issue with apparel back orders. All items placed with a pre-order item will ship in one order when the pre-order comes into stock. 

Order Changes: Please make sure to verify all items being purchased before checkout. Once your order is placed, all sales are final, and no changes/combining orders/cancellations can be made. To be fair to all customers, no exceptions.